Want to know what is a chatbot? Once you get past the initial fear of letting the bot help you, the idea of creating and launching your own is fun. Always think of ways to save new jobs.
We will guide you through the most important things to consider and the steps you need to take to get started when using a chatbot.
Define Your Purpose and Subject Matter
With such a wide range of exciting use cases to choose from, it’s hard to pinpoint any kind of chatbots. Spend some time getting a best chatbot to begin with to define your goal and then start making your own use case.
Are you looking to solve customer service problems? Promote a new product? Or produce quality clues? To find out which application case will work best for you, chat with your website and social media groups.
If your communication team finds that they cannot keep track of the number of messages in certain networks, you may want to use bots in those channels. If your website team sees low conversion rates that might be something the bot can help up.
Either way, keep in mind what you would like to achieve as you begin to build the experience.
Select Platforms to Use
Your conversations will vary based on the pages, networks and channels your programs live on.
Someone who comes to your homepage probably has more information about your products than someone who comes to one of your blog posts, and your bots need to be organized properly.
Similarly, since demographics vary from one social network to another, someone who visits your Facebook page will probably not ask the same questions as your Twitter page. Study demographics on social media on social media to get a better understanding of those differences.
Gather as much information from your audience as possible, and use it to direct the questions you ask in step three.
Create the Voice and Personality of Your Bot
If you haven’t already, now is the time to bring in your creative team. Personalizing your bot makes the information personal and closely aligns the chatbot with your product.
To inform customers that they are talking to a bot, many brands choose to give their bot a name. This gives them the opportunity to expose the customer to the crowd, while promoting a friendly tone.
Follow these steps and you will be on your way to building a custom chatbot experience.