Riders who build up an “significantly below average rating” may lose access to utilizing the rideshare application, Kate Parker, Uber’s head of safety brand and initiatives, said in an announcement on Wednesday.
Be that as it may, clients will have a few chances to help their ratings before they are restricted from the application.
The new standards are aimed at making riders’ experiences “feel respectful, inclusive and safe,” according to a promotional video released by Uber to accompany the announcement.
“Respect is a two-way street, and so is accountability,” Parker said. “Drivers have long been expected to meet a minimum rating threshold, which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
The activity will become effective in the U.S. what’s more, Canada first, Parker said.
Riders will likewise get tips on the best way to improve their ratings, for example, empowering polite behavior, avoiding leaving trash in the vehicle, and avoiding requests for drivers to exceed the speed limit, Parker said.
The campaign to educate Uber clients on the rules will incorporate into application messages and emails, as per the organization.
